Please complete the following questions.
Are you satisfied with the customer service you receive from the AR department? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
Do you feel that your Accounts Receivable Manager supports your division? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
If and when you have issues do you feel that your AR manager addresses them appropriately? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
Does your accounts receivable manager make themselves easily available for you? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
Do you have adequate training/knowledge regarding the deadlines your AR Manager gives to you? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
If your AR manager is out of the office or unavailable are you made aware of who to contact with issues? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
Each quarter the State Directors, Treatment Directors and DOMs receive the listing of Reimbursement/Billing issues. Is this helpful to you? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
A new census has been created for 2011, do you find this more user friendly? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
Each DOM receives a copy of the foster parent reimbursement before your AR manager processes the payment. Do you feel that you’ve been trained on how to use this information to prevent payment errors? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
With the new electronic billing system do you feel that your clients and authorizations are entered in a timely manner? -- Agree Somewhat Agree Somewhat Disagree Disagree N/A
One of the AR departments goals in 2011 is to better our service to you in the divisions. Please add any additional comments that may better our service to your division or to all of the divisions. We appreciate your input.
What state do you work in? -- Alabama Indiana Kentucky Nevada Ohio Oklahoma South Carolina Texas